Welcome to Notesnleather.com
Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- NotesnLeather.com will send your order to any of the 50 U.S. states and to several international destinations.
All shipping costs include handling and may be subject to state tax (NY customers only - 8.375%).
- Orders received Monday - Thursday by 1:00 p.m. EST are usually shipped within 48hrs.
- All orders placed after on Friday - Sunday are typically shipped by end of business day on Monday, E.S.T.
- Continental U.S. - Serviced by Fedex or USPS Priority, Parcel Post, Express Mail
- P.O. Boxes, APO & International Mail - Serviced by USPS Priority, Parcel Post, and or Express Mail - Some of our items are handcrafted (made to order). Please allow 2-3 weeks for delivery.
- Backorders and Preorders - you will be notified in the shopping cart if an item is back-ordered. In some cases we allow pre-ordering of items. Please note that these orders will be charged within 30 days of purchase as required by our Payment Gateway.
When will I receive my order?
While we can't guarantee how long it will take a third-party shipping partner, such as USPS or FedEx, to deliver an item to you, we will indicate the number of days we expect it to take for the item to leave our warehouse.
If FedEx or USPS is delivering your purchase, you can track your order online at fedex.com or usps.com. Or, you can click on the tracking link found in your shipping confirmation email.
Standard Ground Shipping USA : 3-7 business days once the order leaves our warehouse
2nd Day or Priority Mail : 2-4 business days once the order leaves our warehouse
Overnight or Express Mail : 1-2 business days once the order leaves our warehouse
Please Note: Overnight or 2nd Day does NOT mean that your order will arrive the next business day or the day after. We will expedite the processing of your order and will try to ship by the same business day ordered. Once your order is complete, it will be shipped by the shipping method selected. - Privacy & Security
- What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- to personalize your experience
(your information helps us to better respond to your individual needs) - to improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
- to improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- to process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- to administer a contest, promotion, survey or other site feature
- to send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, tax id where necessary, financials, etc.) will not be kept on file for more than 60 days.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.notesnleather.com/terms-conditions.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
This policy was last modified on May 14th, 2009
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
http://www.notesnleather.com
3421 Wickham Avenue
Bronx, NY 10469
USA
contact@notesnleather.com
1-888-991-9936
- Returns & Replacements
- We would absolutely like for you to love everything you purchase on our website and are continuously trying to improve your shopping experience. That said, regretfully we cannot accept returns for:
- any item not in resalable condition
- in its original packaging
- any item that has been personalized
- special ordered
- international deliveries
Your return request MUST be sent to us in writing. To arrange for a refund please send an email to our Customer Service Department at contact@notesnleather.com within 14 days after your order has been delivered. Here you will receive instructions on how to return.
Please Note: A refused order will be handled as a returned order.
RETURNS FOR 2010 DATED PLANNERS AND CALENDARS WILL BE ACCEPTED UNTIL DECEMBER 31, 2009.
Exchanges
To arrange for an exchange please send an email to our Customer Service Department at contact@notesnleather.com. We charge a postage fee for items exchanged.
Shipping for returns
Ship your package to us using the carrier of your choice; return postage is at your expense. For your protection, we recommend that you insure your package against loss and request delivery confirmation.
Credit for returns
After we have received your package and inspect it to meet the criteria for returns above, we will credit the approved refund amount (subtotal + applicable taxes) to the credit card originally used to place the order; shipping and handling cost will not be refunded. Returns on items that included "Free Shipping" will be credited for the item ONLY minus the original shipping charges we incurred to ship the item(s) out to you. However, for items that are damaged (not carrier related), defective, or not what you ordered, we will be happy to refund your original shipping cost. Please allow one to two billing cycles for your credit to appear on your statement. We will send you a refund confirming the receipt and refund of your order. - Ordering
- The NotesnLeather.com online ordering system is quick, simple and secure. As you browse NotesnLeather.com, click on a category of choice and when you find items you want, you may:
- click the "ADD TO CART" button to place your item in the shopping cart, or if you want to see further details before making your final purchase, click on the item and a new page will open up with dedicated information regarding the product. The product may contain other relevant specifics including but not limited to quantity, color, size etc. You may also click the "ADD TO CART" on this page.
- after an item is added to the shopping cart, you will then be taken to your own personal shopping cart page where you can see exactly which items you have chosen. You may also use this page to add or remove items at any time while you continue to browse our site by clicking on the 'My Cart' button. Click "CONTINUE SHOPPING" to continue browsing, otherwise if you are happy with your selection(s), click "CHECKOUT" to finalize your order.
- shipping price estimates as well as promotion codes may also entered on the shopping cart page.
- once you have clicked the "CHECKOUT" button, you will be transferred to a secure page where you will may create and account or register. Creating an account offer many shopping benefits:
save time: store shipping and billing information to checkout in as few as 2 steps
save money: receive email-only offers like Free Shipping and exclusive discounts
stay informed: manage your online account, review order history and more
- our store uses 'one page checkout' i.e. no need to proceed from page to page or no checkout tunnel necessary. Your shipping and billing information such as your name, address, contact, credit card, gift certificate are located on one page and you also have the option to select gift-wrap for your order.
- after the preceding processes are completed, you will have the opportunity to verify and confirm your order details. Finally, you may click the Submit button to complete your order. Within 24hrs of receiving your order we will send you an email confirming your transaction and you will also be assigned a unique transaction/order number. You should use this number to reference any inquiries to us regarding your order.
- please contact notesnleather.com if your encountered any difficulties regarding your ordering process. If there is a product that you cannot find, please email us and we will let you know if we can get that item for you. - Payment, Pricing & Promotions
- The easiest way to buy a product is with your credit card. We gladly accept Visa, Master Card, American Express and Discover. Our web pages are being hosted on the secure servers uses SSL certificate and encryption software to protect and ensure secure transmission of your credit card.
Sales Tax - 8.375 percent (%) sales tax will be added for orders shipped to New York ONLY.
Prices for items are accurate to the best of our knowledge. Occasionally items will be out of stock. In most cases out of stock items may not be ordered. If you would like to be notified when a backordered item becomes available, please contact us. Non-personalized items are charged at time of shipment. If, for some reason, an item is unavailable, a Customer Service team member will contact you within 24 hours. - Viewing Orders
- Will I receive an order confirmation?
Yes, you'll receive an immediate confirmation for your order while you're still at notesnleather.com. You'll also receive an order confirmation email at the email address you provide. Print and save both for your records, they include an order number that you can use to check the status of your order on the My Account page.
How can I check my Order Status?
If you are a registered notesnleather.com user, you can sign in to your account and click on 'My Orders' to retrieve your order status information.- Updating Account Information
- If you are a registered notesnleather.com user, you can sign in to 'My Account' dashboard which gives you control over all your information. Here you can remove or add information buy click on the 'Edit' button located on each setting.
- Will I receive an order confirmation?